Privacy Policy

Last updated: 2025

This Privacy Policy explains how FlowCallr collects, uses and protects personal data when you visit our website or contact us.

1. Data controller

The website and service are operated by:

Guillermo Fernández Sánchez
Email: info@flowcallr.com

2. What data we collect

• Contact data: email address and any information you include when you contact us.
• Usage data: basic technical information such as IP address and browser type (through server logs).
• Business enquiries: information about your hotel, restaurant or business when you request a demo or proposal.

3. How we collect data

• When you send us an email.
• When you browse our website (through technical logs and, if activated in the future, analytics tools).

4. Legal basis for processing

• Consent: when you contact us voluntarily.
• Legitimate interest: to answer enquiries, improve our services and maintain security.
• Pre-contractual steps: when you request a demo or commercial proposal.

5. How we use your data

• To respond to your questions and business enquiries.
• To provide information or a demo of FlowCallr.
• To improve the website and prevent misuse or security issues.

6. Data sharing

We do not sell your data. We may share limited data with service providers that help us operate FlowCallr, such as:

• Hosting and infrastructure providers.
• Email service providers.
• Analytics providers, if used in the future.

These providers act as data processors and only process data under our instructions.

7. Data retention

• Emails and business enquiries: up to 24 months from the last contact.
• Technical logs: usually between 30 and 365 days, depending on our security and diagnostics needs.

8. Your rights

Under GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion when legally possible.
• Object or restrict certain processing activities.
• Request data portability.

You can exercise your rights by contacting us at: info@flowcallr.com

9. International transfers

If any of our providers are located outside the European Economic Area, we will ensure appropriate safeguards in line with GDPR (e.g. Standard Contractual Clauses).

10. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.